duration

Location
Virtual

Gas safety is still one of your biggest compliance risks – and the regulator keeps finding the same failings. Our popular masterclass covers the latest law, practical tactics for no-access, stronger governance, sharper KPIs, and better contractor control, so you stay compliant and reduce risk.

  • Read more

    Gas safety remains one of the highest risk compliance areas for landlords. Despite its high profile, poor gas compliance is still featuring regularly in RSH judgements

    Gas safety remains one of the most common reasons for self-referral to the Regulator of Social Housing. The rules are clear, but the practical challenges persist:

    • Getting the basics right and staying compliant
    • Managing data and recordkeeping
    • Gaining access to tenants’ homes.

    Some of these challenges, such as gaining access to tenants’ homes, appear to be on the increase.

    This masterclass will keep you up to speed with compliance, legislation, case law, AI and technology  – as well as best practice.

    What will be covered?

    • The latest legislation and case law, including guidance on compliance and practical advice on no-access issues (injunctions, EPA actions and forced entry)
    • Best practice on overcoming ‘no access’ issues – including HQN’s recent research
    • Lessons to be learned from RSH judgements and Ombudsman spotlight reports
    • Governance arrangements – ensuring your policies, procedures and systems are up to date and provide the necessary reporting and assurance
    • The fundamentals and increasing importance of accurate data and recordkeeping
    • KPIs, monitoring and reporting – what matters, where to focus and when
    • How to get the best from your contractor or DLO – ensuring the relationship delivers results
    • Current best practice, including the benefits of SMART technology
    • Up to date technical information
    • Managing and mitigating risks
    • MOT-style approach to gas servicing and maintenance – increasing evidence of improved VfM.

    Who should attend?

    This workshop is essential for anyone responsible for gas servicing, maintenance, safety or compliance.

  • Our speakers

    Kevin Bentley, Associate, HQN
    Kevin has worked in social housing in both the local government and housing association sectors for over 25 years, specialising in housing maintenance and stock investment issues.

    Kevin has been a HQN Associate for over 14 years, providing advice and support to many housing organisations.

    He has in-depth knowledge of all aspects of operational delivery and strategic asset management in the sector. He regularly carries out reviews of gas servicing and maintenance for organisations. He has in-depth knowledge of service delivery and best practice in the sector delivered by in-house/DLO contractors and out-sourced arrangements

    Kevin is also one of HQN’s key accreditation assessors specialising in HQN: DLO and HQN: gas repairs and asset management accreditations. He is also one of HQN’s trainers responsible for contract management and procurement.

    Kevin has carried out upwards of 120 service reviews and similar in-depth assessments of repairs and maintenance services for HQN clients, including a large number of gas servicing and maintenance reviews for organisations with both in-house contractors or outsourced and hybrid arrangements.

    Baljit Basra, Partner, Devonshires
    Baljit has extensive experience acting for registered providers and local authorities, having done so for over 20 years. Her work includes dealing with and managing large volume housing litigation claims which include possession, disrepair, statutory nuisance, ad hoc advice, policy and procedure work and delivering training to clients on a wide range of housing management topics.

    Jason Davis MIGEM, Client Relationship Director, Morgan Lambert

    Jason is Client Relationship Director at Morgan Lambert, with a national remit supporting clients on gas compliance and operational performance. He brings over 40 years’ experience in the gas industry, having started his career with British Gas as an apprentice before progressing through technical and leadership roles.

    Jason joined Morgan Lambert in 2006 and went on to hold senior positions including Contract Manager, Business Development Manager/Director, and Regional Director (2018–2025), with responsibility for operational delivery across the South of the UK.

    He is now focused on strengthening client relationships, supporting delivery assurance, and helping organisations maintain safe, compliant and well-managed gas services.
  • Programme

    10:30am Welcome and introductions

    Kevin Bentley, Associate, HQN

     

    10:40am Legal update: How does a landlord comply?

    Baljit Basra, Partner, Devonshires
    • The latest legal and regulatory picture for landlord compliance
    • Options and considerations for handling no-access cases
    • Key learning from recent judgements and Ombudsman findings.

    11:10am From regulation eight to reality: Audit findings, frequent failures and lessons for landlords

    Jason Davis MIGEM, Client Relationship Director, Morgan Lambert
    • Regulation 8 and the practical implications for landlords
    • Common audit themes and recurring issues in delivery
    • Actions that strengthen assurance and day-to-day control.

    11:50am  Break

     

    12:05pm  Best practice – current state of play, trends, developments, gas safety toolkit walk through and concerns

    Kevin Bentley, Associate, HQN
    • Sector update: current issues and emerging themes
    • Building board confidence through effective assurance and reporting
    • Practical improvements to delivery, oversight and use of data/technology.

    12:40pm  Questions and discussion

     

    1:00pm  Close

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



This event comes with a professional development certificate

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