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Suitable for:       RI What does this mean?

The most difficult time for a manager is often within the first six months of being promoted into a management position. Taking that first step into management can be incredibly daunting – particularly when you’ve been promoted from within your own team.

The Harvard Business Review article ‘Becoming the Boss’ describes the struggles that new managers face as representing the norm, not the exception.

This practical and participative workshop explores those struggles and challenges and helps you to focus on the key criteria necessary for making a confident transition into management.

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    You will learn:

    • To be able to choose and use a style of management that suits both the individual and the situation
    • To confidently manage people who were previously a peer group
    • To understand the manager’s role in the development of the team
    • To acknowledge and avoid the pitfalls of dysfunctional teams
    • To enable individuals to achieve their potential by recognising their motivators
    • To delegate effectively and give meaningful feedback.

    What the course will cover:

    Choosing your leadership style:

    • Roles and responsibilities of team leaders and managers
    • The six styles – which works for you?
    • Managing in the 21st century – exploding the myths
    • The challenges of moving from team member to team leader.

    Creating high performing teams:

    • Moving from pseudo team to real team
    • Characteristics of high-performing teams – self-assessment activity
    • Identifying and overcoming the dysfunctions of teams.

    Getting the best out of individuals:

    • What fires them up? The eight desires of motivation
    • Challenging the under-performers
    • The art of delegation
    • Giving praise and developmental feedback.

    Review and action planning:

    • What’s going to be different tomorrow?

    Who should attend?

    This course is ideal for newly-appointed or soon-to-be-appointed team leaders and managers.

  • Our trainer

    Sue Waterall is a member of the Chartered Management Institute and an accredited StrengthsScope Practitioner, with a CIPD Certificate in Training Practice. She is a skilled trainer and facilitator, with significant experience in the social housing sector. Passionate about personal and team development, Sue uses her energy to create a positive, stimulating learning environment where everyone is included and best practice is shared.

  • Testimonials
    • “Sue was brilliant, really useful training with many tips and ideas that I will definitely take forward with me into my career.”

      Onward Homes
    • “This has really made me think about ‘my legacy’ as a manager, giving me areas I can improve upon to help my team.”

      Wrekin Housing Group
    • “The training was very good and informative.”

      The Riverside Group
  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.


We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.