duration

Location
Virtual

Ready to turn scrutiny into action? This workshop is your practical guide to setting up and running effective, resident-led scrutiny that delivers real results. Whether you’re starting from scratch or refining your approach, this event is packed with tools, insights, and inspiration.

Special offer: Residents attend FREE when they bring a paying staff member!

  • Read more

    This resident-led scrutiny event provides an opportunity for residents and staff to learn side by side. Together you will build a shared understanding of what scrutiny really means – and how to make it work in your organisation.

    Led by Jane Eyles, HQN associate and scrutiny expert, this hands-on session includes a step-by-step guide to:

    • How to get started and set your scrutiny process up for success
    • Creating the right culture and principles to support scrutiny
    • Recruiting and supporting residents
    • Exploring different models to fit your organisation.

    Jane will draw on real-life examples from across the sector – covering everything from repairs and maintenance to property safety, housing management, and estate services.

    Why attend?

    • Get expert, practical guidance from one of the UK’s leading scrutiny specialists
    • See how other landlords and residents are making scrutiny work – and the difference it’s making
    • Take home your own copy of HQN’s Scrutiny Toolkit, full of ready-to-use templates and tools.

    Other resident-led scrutiny events you may be interested in:

    Why resident scrutiny matters | 1 July 2025

    Making scrutiny count | 18 September 2025

  • Programme

    10:30am Welcome and introductions

    • Jane Eyles, Associate, HQN

    10:40am Setting up your panel 

    • Jane Eyles, Associate, HQN

    11:10am The process and what you need in place

    • Jane Eyles, Associate, HQN

    11:40am Break

    11:55am Different models of scrutiny – case study

    • Rachel Palmer, Customer Focus Manager, Homes in Somerset

    12:25pm Different models of scrutiny – case study

    • Kai Jackson, Chair of Scrutiny, Black Country Housing Group

    12:55pm Closing comments

    • Jane Eyles, Associate, HQN

    1pm close

  • Our Speakers

    Jane Eyles, Associate, HQN

    Jane is an HQN Associate and has been a social housing resident, board member and consultant specialising in resident engagement since 1990. This means she is able to bring multiple perspectives into housing.

    She has held senior positions such as Head of Housing for Brighton Housing Trust, Head of Engagement for LB Camden, Genesis and Hexagon and Tpas SE Regional Manager as well as 20 years consultancy including the development of resident led scrutiny.

    Rachel Palmer, Customer Focus Manager, Homes in Somerset

    Rachel has worked for Homes in Somerset since 2013, having previously worked within senior customer service roles for most of her career.

    Rachel’s role includes overseeing the customer contact centre, managing complaints, and leading on customer engagement and involvement.

    Rachel is passionate about delivering excellent services to all customers and works with colleagues and contractors to ensure everyone adopts the same focused approach.

    Kai Jackson, Chair of Scrutiny, Black Country Housing Group

    Kai, a BSc Psychology and Counselling graduate with BPS accreditation, chairs a tenant scrutiny panel and advocates for inclusive tenant engagement. She collaborates nationally with NHF, Tpas, CIH and more. Author of “Is There a Seat at the Table” Kai champions diverse voices and community-led housing initiatives across the sector.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    Member ticket (All three resident-led scrutiny events for £499)

    Email [email protected] to access discounted tickets

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



This event comes with a professional development certificate

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Step 8: You will receive a confirmation email with an order number, if you don’t receive this within 24 hours please get in touch with us – [email protected]