In this hands-on course, you’ll benchmark your current approach against the Competence and Conduct requirements, identify gaps and shape a code that fits your organisation’s purpose, risks and values. We’ll explore what “good” looks like, what to include and where to draw clear lines. You’ll leave with templates, example clauses and a practical embedding plan, covering induction, refresher training, leadership role-modelling, communications and performance management so the code moves off the page and into day-to-day practice. Expect actionable discussion, sector-specific examples, and expert facilitation that helps you translate regulation into workable standards residents can trust. Measurable outcomes and clear next steps.

What it will cover

• The role of a code of conduct: introduction, context, and why it matters in social housing
• Overview of the Competence and Conduct Standard and what compliance entails
• Developing or reviewing your code in line with the Competence and Conduct Standard:
  • What to include and how to define “good”
  • Existing sector resources, exemplars and templates you can adapt
• Embedding the code in everyday culture and practice (communication, training, leadership)
• Aligning performance management, feedback and consequences to reinforce the code.

Who should attend:

• HR, learning and development and organisational development professionals
• Policy and governance leads
• Anyone responsible for preparing their organisation to meet regulatory standards.

Debbie Larner has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice. In that time, she developed expertise in in a number of areas including housing and asset management, resident engagement, governance, health and safety. She developed the CIH professional standards and also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional.

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.