duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Limited

Suitable for:       All What does this mean?

There has been an increase in residents failing to provide access for crucial services. Residents failing to allow access for necessary compliance safety checks, repairs and or improvements is unfortunately a common scenario for social housing landlords. It is vital the correct process is followed.

Delegates will work on real life case studies to provide a more engaging and effective learning experience and will leave feeling more empowered and confident in their knowledge of how to deal with a no access case.

  • Read more

    This session will cover:

    • Gas service failed access: Injunctions how to apply
    • How to draft the application and witness statement for court
    • Fire and electrical safety, no access
    • Can forced access ever be used?
    • Common scenarios including urgent repairs/leaks and no access
    • What to do when a leaseholder fails to provide access
    • Top tips for good practice
    • Access and vulnerability/mental health.

    What will delegates learn?

    • Understand what a landlord and tenants obligations are for access to a property
    • Be able to identify reasons why access may not be provided
    • How to deal with a case where there are mental health and vulnerability issues present
    • Understand how to support a resident in providing access.

    Who should attend?

    This is essential for everyone involved in dealing with access. This includes:

    • Housing officers
    • Managers
    • Compliance officers
    • Repairs team
    • Contractors.

    Also ideal for those who wish to expand their knowledge.

  • Our trainer

    Mel Cant trained as a Barrister and came to the Bar in 2000. She doesn’t practice independently, choosing to work in the Social Housing Sector which she has done now for over 25 years.

    She covers all aspects of social housing law from housing advice, homelessness, allocations, lettings, tenancy and leasehold management, antisocial behaviour, asset management and disrepair.

    She undertakes homelessness reviews for nine local authorities and also undertakes training and consultancy providing practical solutions to legal issues within the sector.

    Her favourite feedback ever is “Everyone needs a Mel on speed dial!”

  • Testimonials

    • I thought Aisha was a fantastic trainer, really interesting and clearly knows her stuff!

      Mid Devon Housing

    • Really knowledgeable trainer, good content. The mix of attendees was good as well.

      Abri

    • Excellent trainer, such a bookful of knowledge and was able to answer such a variety of questions on the spot.

      Brentwood Borough Council

    • Mel was very knowledgeable on the subject and answered questions very well and confidently. I was also reassured that a lot of what Mel covered, I had included in our recently new policy regarding access. There were some interesting conversations around certain scenarios which I found interesting too and found the course enjoyable.

      Incommunities
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.