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Suzy Histon | Friday, 23 Dec 2022 – 9:51

Latest member question: unoccupied leasehold properties

We’ve had a spate of water damage incidents recently where the property has been empty for some time.  Once a property is unoccupied for 120 days it is no longer covered by our buildings insurance … Read more

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Suzy Histon | Monday, 12 Dec 2022 – 14:02

Latest member question: business case examples

A local authority is looking to procure a new asset management software solution and would be grateful if anyone could share examples of business cases for digital products. If you have a document you’d like … Read more

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Suzy Histon | Thursday, 01 Dec 2022 – 16:48

Latest member question: inbound calls and staff cover

A member would be interested to hear how you cover in bound phone calls in your rent income teams. In their own team, a resident can speak to anyone between 8.00am and 8.00pm and there … Read more

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Suzy Histon | Monday, 28 Nov 2022 – 12:15

Latest member question: solid fuel servicing

How many times a year do you complete servicing on these properties? Also, if the resident has installed this themselves, do you service charge this back to customer?

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Suzy Histon | Friday, 25 Nov 2022 – 11:46

Latest member question: probate for leasehold properties

I have a query regarding the recovery of debt when a leaseholder is deceased. We have several leaseholders where probate has been awarded but the successor will not play ball in the recovery of debt … Read more

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Suzy Histon | Friday, 25 Nov 2022 – 9:18

Latest member question: mandatory loans

We are in the final stages of implementing our mandatory loans for leaseholders and I have asked what the Authority would do if we receive a loan application from a leaseholder who has either a … Read more

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Suzy Histon | Thursday, 24 Nov 2022 – 16:16

Latest member question: record keeping

Have you responded to the Ombudsman’s call for evidence on record keeping (open until 23 December?) Any tips on the best data management systems? Let us know below!

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Suzy Histon | Tuesday, 22 Nov 2022 – 15:22

Latest member question: learning from complaints

How well are you learning from complaints? Have you got a system in place for periodically reviewing complaints that works well for you? Can you recommend an IT system for identifying and collating learning? Let … Read more

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Suzy Histon | Friday, 18 Nov 2022 – 14:00

Latest member question: damp and mould

Following the tragic case of Awaab Ishak in Rochdale, how are you responding to complaints about damp and mould, particularly if there is a legal disrepair claim? Have you developed a bespoke ‘damp and mould’ … Read more

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Richard Cowing | Wednesday, 09 Nov 2022 – 9:34

Latest member question: PEEP, PCFRA and monthly block inspection training

Can members recommend a provider for PEEP, PCFRA and monthly block inspection training?

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