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Suzy Histon | Thursday, 09 Nov 2023 – 14:46

Latest member question: rent increase

A member is reviewing their processing for altering Direct Debits when rents increase each year. They would like to make this much smoother and more efficient and would appreciate your advice. Can you help? If … Read more

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Suzy Histon | Thursday, 09 Nov 2023 – 14:40

Latest member question: licence agreement templates

A member is reviewing their process for terminating a licence agreement and would be grateful for some inspiration. If you have a document you’d like to share, please forward to [email protected]

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laura.newton | Tuesday, 07 Nov 2023 – 13:54

Latest member question: Professionalisation of Housing Managers

I am starting a piece of work regarding the Professionalisation of Housing Managers within the Social Housing Regulation Act, and wondered whether there was anyone able to share their approach with me? I am also … Read more

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Suzy Histon | Tuesday, 07 Nov 2023 – 9:23

Latest member question: reopening ASB cases

A member is reviewing their ASB process and would be interested to know whether you have a specific deadline for reopening cases. Currently they re-open cases within six months. Can you help? Let us know … Read more

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Suzy Histon | Thursday, 02 Nov 2023 – 16:55

Latest member question: prices charged for rechargeable repairs

A member is reviewing their process for rechargeable repairs, damage and unauthorised alterations. This will include a review of all the costs charged. They’d be interested to know whether your charges are fixed or in … Read more

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Suzy Histon | Thursday, 02 Nov 2023 – 11:07

Latest member question: engagement strategies

With the recent communication from Health and Safety Exec (Preparing a resident engagement strategy) we are looking to start planning and producing a strategy for properties under Housing Investment and Asset Management, to include the … Read more

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Suzy Histon | Monday, 30 Oct 2023 – 10:19

Latest member question: HomeSwapper’s SwapTracker Service

A member is looking at tools to manage exchanges. They’d be interested to hear from others who use HomeSwapper’s SwapTracker tool. Can you help? Let us know below.

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Suzy Histon | Friday, 20 Oct 2023 – 13:25

Latest member question: use of surveillance

A member would be keen to speak to other members who have used a surveillance company or similar to track/trace/locate an absent tenant and how successful the outcome was. Can you help? Let us know … Read more

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Suzy Histon | Thursday, 12 Oct 2023 – 15:02

Latest member question: homeless households

A member would be keen to share best practice around the placement of homeless households. They’d be keen to know how other local authorities are controlling expenditure and if anyone had come up to any … Read more

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Suzy Histon | Tuesday, 10 Oct 2023 – 9:28

Latest member question: out-of-hours calls

A member is reviewing the guidance for out-of-hours calls which are escalated to duty housing managers. The escalations can include fires, floods, concerns for welfare, etc. They’d be interested to know whether any organisations could … Read more

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