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Suzy Histon | Monday, 05 Feb 2024 – 10:19

Latest member question: Universal Credit migration

A member is putting plans in place and would be interested to know how you are approaching your comms plans and what level of support you are offering residents with this. Can you help? Let … Read more

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Suzy Histon | Thursday, 25 Jan 2024 – 10:10

Latest member question: secure methods of payment

So they can align their reporting, a member would like clarification on what you would classify as a secure method of payment. Would you include: Direct Debit APA Standing Order Housing Benefit. Can you help? … Read more

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Suzy Histon | Tuesday, 23 Jan 2024 – 10:32

Latest member question: valuation tools

A member would be interested who know what valuation tool others use for setting affordable rents. Can you help? Let us know below.

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Suzy Histon | Thursday, 18 Jan 2024 – 10:25

Latest member question: forfeiture process

A member is reviewing their forfeiture process and would be grateful of some inspiration. Unfortunately a leaseholder had to go into a care home several years ago and is not engaging. The local authority have … Read more

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Suzy Histon | Monday, 08 Jan 2024 – 11:45

Latest member question: sending rent increase letters electronically

A member would be interested to hear from anyone who sends their rent increase notification letters by email and how you approach this in your tenancy agreements. If you can help, please let us know … Read more

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Suzy Histon | Monday, 08 Jan 2024 – 11:38

Welsh Housing Quality Standard

What do you think of the new Welsh Housing Quality Standard? How does it compare with the work you already do to maintain and improve homes? HQN will be publishing a briefing on the WHQS … Read more

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Suzy Histon | Tuesday, 02 Jan 2024 – 12:48

Latest member question: garage inspections

A member is reviewing their approach to garage management, particularly inspections. They’d be interested in speaking to other local authorities about their good practice. If you can help, please let us know below.

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Suzy Histon | Wednesday, 29 Nov 2023 – 14:08

Latest member question: lettable standards

Do you have any data on lettable standards across your network? A member is undertaking a piece of work to try to see what they provide compared to others and would be grateful for any … Read more

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Suzy Histon | Thursday, 16 Nov 2023 – 16:46

Latest member question: rent setting policies

A member is reviewing their rent setting policy. They are a local authority and the policy needs to include social rents, new builds, living wage rents and every strand has a different avenue of setting … Read more

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Suzy Histon | Monday, 13 Nov 2023 – 10:00

Latest member question: vulnerability policies

One of our members is looking for examples of vulnerability policies, where you may set out your approach to support and/or an enhanced service for customers based upon particular vulnerabilities they may have. If you … Read more

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