Members only

The resource you are trying to view is restricted to network members. Please login to your MyHQN account to access this resource or contact [email protected] to enquire about becoming a member of this network.

Contact us

Menu
  

Ask the members

Check your memberships

Suzy Histon | Tuesday, 11 Jun 2024 – 11:46

Latest member question: outsourcing services

A member is exploring options for the future management of its stock of around 5,000 homes. One option is the full outsourcing of all landlord functions, or alternatively on a smaller scale, outsourcing repairs services … Read more

Likes
0 comments Comments Send

Suzy Histon | Friday, 07 Jun 2024 – 14:04

Latest member question: heat networks

A member would like to speak to anyone who has used consultants to manage processes for their heat networks. They’d be interested to know how you recouped the cost via service charges. Can you help? … Read more

Likes
0 comments Comments Send

Suzy Histon | Friday, 07 Jun 2024 – 14:01

Latest member question: installing heat pumps

A member is exploring retrofitting heat pumps to a block of flats. They’d be interested to talk to anyone who has undertaken this already and in particular, how you approached leaseholders within the block. Can … Read more

Likes
0 comments Comments Send

Suzy Histon | Thursday, 30 May 2024 – 14:54

Latest member question: asset management software

A member is looking to move away from Keystone and would be grateful of any testimonials, experiences or recommendations for alternative providers and how you found the migration process. If you can help, let us … Read more

Likes
0 comments Comments Send

Suzy Histon | Tuesday, 28 May 2024 – 16:31

Latest member question: damp and mould processes and methods of tracking

A member has developed an internal transformation group and is researching processes and procedures. They’d be particularly interested in how you track incoming cases. If you have a document you’d like to share, please forward … Read more

Likes
0 comments Comments Send

Suzy Histon | Tuesday, 28 May 2024 – 16:22

Latest member question: storage, radiators and ventilation systems

A member would be interested to know whether organisations undertake cyclical Electric Storage heater inspections and if any undertake similar cyclical inspections and servicing of ventilation systems to ensure they are working efficiently with filters … Read more

Likes
0 comments Comments Send

Suzy Histon | Monday, 20 May 2024 – 11:46

Latest member question: defending disrepair claims

A member would be interested to know whether you refer residents with a disrepair claim to your complaints process in the first instance. They would be keen to understand your process on this. Can you … Read more

Likes
1 comments Comments Send

Suzy Histon | Thursday, 09 May 2024 – 16:52

Latest member question: affordable rent service charges

Would you please be able to advise us regarding how to show Service charges for Affordable rent tenures. In a previous role, we used to send our rent increase letters only showing one line (rent … Read more

Likes
0 comments Comments Send

Suzy Histon | Thursday, 09 May 2024 – 16:48

Latest member question: auditing home ownership documents

A member would be interested to know if their home ownership summary documents are certified by an external accountant? They have been told this is a requirement for every scheme with four or more home … Read more

Likes
1 comments Comments Send

Suzy Histon | Friday, 03 May 2024 – 11:00

Latest member question: valuation fees

A member would be interested to compare charges for shared ownership and Right to Acquire valuations. How much do you pay? If you can help, let us know below.

Likes
0 comments Comments Send