Would you please be able to advise us regarding how to show Service charges for Affordable rent tenures.

In a previous role, we used to send our rent increase letters only showing one line (rent only account for affordable tenure) as all service charges for affordable is included in their rent.

However in my current role we give all affordable tenure tenants a complete breakdown of all service charges, which is confusing to tenants especially when the service is not performed or is being disputed.

We are trying to get the board to sign off a change and stop showing the breakdown for affordable rent, however need a guideline whether it should be rent only or have one line for service charges stating eligible or not eligible.

I would be interested to hear how you approach this.