duration

Location
Virtual

Members have told us that no-access issues continue to be a significant challenge and housing management professionals are being asked to step in and facilitate conversations with tenants on behalf of other teams.

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    Members have told us that no-access issues continue to be a significant challenge, particularly regarding essential repairs, gas safety checks and electrical inspections. Housing management professionals are being asked to step in and facilitate conversations with tenants on behalf of other teams.

    The Regulator of Social Housing has reinforced the need for landlords to ensure tenants have safe and well-maintained homes, making this a critical issue to address.

    Join us to discuss the challenges of dealing with no-access issues and to hear best practice examples from others in the sector working in this area.

    The ability to access tenants’ homes for repairs, maintenance and compliance checks is fundamental to ensuring tenant safety and meeting regulatory requirements. However, gaining access can be a major challenge for landlords, with some tenants persistently refusing entry, making it difficult to carry out essential works.

    The rise in the number of tenants impacted by poor mental health adds further complexity to this.

    The Social Housing (Regulation) Act 2023 has placed greater accountability on landlords, requiring them to demonstrate a proactive approach to property management, safety compliance and tenant engagement.

    The Regulator of Social Housing has set clear expectations around repairs and building safety, meaning that failure to address access issues could result in regulatory intervention.

    With an October date now set for Awaab’s Law to come into force – requiring landlords to investigate and remedy hazards within strict time limits – it is more important than ever for properties to be accessed promptly to identify and address potential health and safety risks.

    This session will provide members with the opportunity to discuss no-access issues and share best practice in a confidential setting.

    Why come to the best practice group?

    Members have told us they are facing challenges tackling access issues, and this session offers:

    • An opportunity to find out what others are doing
    • Good honest and open discussions
    • Sharing of best practice and ideas with others in similar roles
    • A sense check about what people are doing or thinking of doing.
  • Our facilitator

    Bobbie Hough is an expert in strategic planning and crisis communications. He has worked with some of the UK’s most recognised brands overseeing high profile media campaigns, driving policy and social change and leading on the response to crisis scenarios.

    He works with companies to help align communications and business strategy, transforming high level plans into measurable results.

    He has worked in the housing sector since the days of stock transfer, working on a raft of projects with a range of partners.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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