duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Limited

Suitable for:       All What does this mean?

Assertiveness is a learned skill and it is a life skill.  Whatever your role in the workplace, you deserve to be heard, to be noticed for the right reasons and to be able to get your point across successfully.

This one-day workshop focuses on giving you the knowledge and tools to help you make an impact in a positive way.  By improving your communication skills, you will increase your confidence and learn how and why being assertive is an asset.

  • Read more

    By attending this course, you will learn how to:

    • Boost your self confidence
    • Make a positive impact in conversations
    • Understand the power of words, and how to use them
    • Be able to choose how you respond
    • Choose the right ‘non- verbal’ approaches and responses
    • Have more powerful and positive relationships and conversations at work.

    Course outline

    • Assertiveness and self-confidence – definitions and benefits
    • Words, Tone and Body Language – why it’s important to be ‘in sync’
    • Deciding your outcome and planning to achieve it
    • Challenging the voice in your head and replacing faulty thinking
    • Standing up for your rights
    • Saying no with respect and positivity
    • Speaking up in meetings
    • Managing and making a request

    Who should attend?

    Everyone who would like to project a more confident, controlled and professional image in one-to-one or group situations.

  • Our trainer

    Sue Waterall is a member of the Chartered Management Institute and an accredited StrengthsScope Practitioner, with a CIPD Certificate in Training Practice. She is a skilled trainer and facilitator, with significant experience in the social housing sector. Passionate about personal and team development, Sue uses her energy to create a positive, stimulating learning environment where everyone is included and best practice is shared.

    Working across various sections of the UK public sector, Jo works with teams and organisations in the integration arena – and has extensive experience of set up and transformation of the ICBs in England.  This gives Jo insight, perspective, and energy to bring solutions to her clients, whether on a 1-1 coaching, training, or consultancy basis.  She is motivated by working with those who have a desire to innovate, and problem solve.   As part of her commitment to building both organisational and individual resilience, Jo is a trained as a Mental Health First Aider.

  • Testimonials

    • ”I really enjoyed the training, it did challenged me on how to apply assertiveness in the work place and most importantly in my personal lifestyle. It was a very productive training and I would recommend it”

       

      London Borough of Hounslow

    • ”The training was amazing, I have never been so engaged with a course before, 10/10”

      Central Bedfordshire Council

    • “Sue was very knowledgeable and engaging on the subject matter, encouraged open participation and gave everyone a chance to share their ideas and opinions.”

      Castles and Coasts Housing Association
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



02 December 2026
9:00am - 1:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.