Peabody launches new team of repairs inspectors ahead of Awaab’s Law phase 2

Peabody has launched a new team of repairs inspectors to check the quality of work in residents’ homes and ensure problems have been resolved. The team includes 20 inspectors, half of them apprentices, supported by … Read more

Opinion: Resident storytelling

By Paige Sims, Communications Advisor, Eastlight Community Homes Limited There’s a temptation when we tell stories about residents, which is to make them about the thing we want to say. A person has experienced homelessness, … Read more

From homelessness to leadership: A resident voice shaping better housing services

One person’s journey from homelessness and single parenthood to building a successful career and raising a family shows exactly why Fortem’s new Customer Partnership Board (CPB) giving residents a voice in shaping services matters. Home … Read more

We’re back! The first in-person Residents’ Network Conference since the pandemic

How much have things changed over the last six years (not so much in housing policy and practice, where there have been an enormous set of changes in government policy, at government departments and to … Read more

Lowest income people hit hardest by noise pollution, research reveals

Lower earners are more likely to report being regularly disturbed by noise, research has revealed. The Chartered Institute of Environmental Health (CIEH) new report, Sound Thinking, warns that noise pollution remains a significant but often … Read more

Housing Ombudsman: Complaints continue to rise but landlord performance improving

The Housing Ombudsman has praised social landlords for improving the way they handle complaints and getting to the root of problems more quickly. According to the ombudsman’s Annual Complaints Review for 2025-26 more residents than … Read more

Opinion: Shared ownership buyback – what is it and why does it need to change?

Rob Gershon takes a brief break from trying to watch all 38 Marvel Cinematic Universe films before the new one comes out in December to consider a new report launched by Shared Ownership Resources about … Read more

Resident Scrutiny Business Partner

Your new role Help shape services. Amplify resident voices. Drive meaningful change. Do you believe customers should have a genuine say in how services are delivered? Are you skilled at building relationships, influencing decision-making and … Read more

Service Engagement Officer (Part-time)

Would you like to help make every customer interaction count? We’d love you to join our friendly Customer Experience Team as a Service Engagement Officer. Every day in our Contact Experience Operation is different. You’ll use … Read more

Tories plan to ban foreign nationals from social housing slammed as ‘brutal’ and ‘divisive’

Foreign nationals would lose their right to social housing in the UK under controversial plans announced by the Conservative Party, which have been condemned by campaigners and charities as “divisive”. Under the proposals unveiled last … Read more

Millions of renters trapped in homes they can’t cool – Citizens Advice

Millions of people living in private rented and social housing say they are trapped in homes they can’t cool, with little to no control over soaring indoor temperatures, according to Citizens Advice. New research by … Read more

Opinion: Should landlords instruct tenants on how to behave?

Last week (27 July to 2 August 2026) was another of those weeks that contained a slew of housing news. The appointment of a newish team at the Ministry of Housing, Communities and Biscuits prompted … Read more

HQN annual conference 2026 – video highlights

The curious case of the CIH position on ‘no access’

By Rob Gershon, Associate, HQN Like an elephant doing a bungee jump, the social housing sector has drifted away from ‘no access’ issues that were highlighted in recent HQN research. Inevitably, as the recommendations about … Read more

Supporting resident-led governance models to work more effectively in multi-occupancy buildings

Following the Grenfell Tower fire and the wider building safety crisis, governance problems associated with leasehold arrangements in multi-occupancy buildings (MOBs), such as blocks of flats and mixed-use buildings, have received increasing attention. These concerns … Read more

Customer Experience Planner

Job Title: Customer Experience Planner (Permanent) Hours: 37 hours per week (to be worked flexibly in line with business needs) Salary: £31,415 (Full Time Equivalent) per annum Location: Based at Gadbrook Park, Northwich. The Trust … Read more

Rayner returns as Housing Secretary in Burnham’s first cabinet

Prime Minister Andy Burnham has appointed Angela Rayner as Secretary of State for Housing, Communities and Local Government in his first cabinet. The move marks a return to MHCLG for Rayner, who previously served in … Read more

Housing Quality Magazine July 2026

In the July 2026 edition of our quarterly magazine, we have an exclusive interview with Andy Roe, former commissioner of the London Fire Brigade and current chair of the Building Safety Regulator about the impact … Read more

Opinion: Got to pick a pocket. Or two

It’s right that we should celebrate the eventual end of the Vagrancy Act (1824), finally kicked into the sea on 29 June this year – 2026. Even at its inception, the law was criticised for … Read more

Opinion: Dear Mr Burnham, don’t read the other housing letters

It’s great how we all seem to be on first name terms now, dude, with every Think Tank, Dick and Harry scurrying to pen you a little Dear Andy letter. These seem more popular than … Read more

Opinion: The residents front of Judea

There’s been a lot of talk in recent months about a national voice for tenants (or residents, or customers, which is a whole other conversation). In theory, the idea of a body that represents social … Read more

Opinion: Quis Custodiet the Ministry of Housing?

Recently the National Audit Office (NAO) completed an investigation into shared ownership, concluding it didn’t really meet any of its original goals around affordability or homeownership for many of those who’d tried it, particularly those … Read more

Opinion: Engaging residents with sustainability goals

By Henry Smith, Sustainability Lead, Phoenix Community Housing Resident engagement is the backbone of Phoenix’s model as a resident-led housing association but persuading our residents of the benefits of our sustainability goals hasn’t been easy. … Read more

Opinion: So many announcements, so little change

From the King’s Speech to leadership jostling to continuing announcements about practice and policy, the sense of momentum that things might be happening around the sector is high, but Rob Gershon wonders whether it’s more … Read more

Opinion: Investing in communities – how a resident-led grants fund is making a difference

By Lizzie Brown, Community Involvement Manager, and Nikki Glazebrook, Senior Community Involvement Officer, Greatwell Homes Community investment can often mean large-scale programmes or long-term strategies, but sometimes the most impactful change starts with smaller, locally-led … Read more

Domestic abusers to be evicted under new Social Housing Bill

Domestic abusers will be evicted from social housing, and victims will be able to stay safely in their communities, under the new Social Housing Bill, which returned to Parliament for its second reading this week. … Read more

Customer Relations Administrator

We are delighted to be recruiting for a new Customer Relations Administrator to join our team until 31 October 2027. We’re proud to say our customer are at the heart of all we do and our … Read more

Opinion: Decisions in an age of leadership challenges and Leadership Challenges

By Rob Gershon I don’t know anyone in my day-to-day life who gives two hoots about the machinations of who gets to lead the Labour party, or what this means for its various factions. It … Read more

Grenfell investigators to seek criminal charges against 57 people and 20 organisations

The investigation into the Grenfell Tower fire is on track by the end of September to submit all files for charging decisions to the Crown Prosecution Service, the Metropolitan Police said today. According to the … Read more

People with vulnerabilities feel more likely to be treated unfairly by organisations – research

The UK’s most vulnerable consumers are less satisfied than the wider population when it comes to customer service, according to new research from the Contact Centre Management Association (CCMA). The CCMA’s Voice of the Contact … Read more