duration

Location
Virtual

Housing providers are starting to think about their rents strategy for 2024/25. Our July forum will provide an opportunity to find out what approach other organisations are taking, and to share your own ideas.

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    Bringing together housing professionals responsible for rent setting and rent compliance, the aim of the forum is to provide a safe place for those responsible for rent compliance to share their experiences with their peers – to ask questions, share lessons learned and discuss best practice.

    The third virtual forum will be chaired by Emma Turay, Assistant Director of Rents & Service Charges at Notting Hill Genesis. Full agenda to be confirmed.

    Topics for discussion:

    • What approach did you take in 2023/24? What were the key highlights/concerns?
    • What lessons will you incorporate in your 24/25 strategy and why?
    • How will you approach Board approval in considering levying different increase levels for various factors (ie, different rent types/ property sizes/ geographical area)? How was this analysis undertaken?
    • Are there any key improvements you will seek to drive on behalf of residents (ie, comms, consultation etc?)
    • How do we balance business financial viability with resident affordability? How can affordability be measured/ demonstrated?
    • Are you modelling different increase levels in light of a potential rent cap being applied in 2024/25?

    We will also share:

    • Areas of excellence since the last forum
    • Key challenges/concerns
    • Anything transformational activities providers are considering or currently doing
    • What should we cover at the Autumn Rent Compliance conference?
  • Our speakers

    Emma Turay, Assistant Director of Rents & Service Charges, Notting Hill Genesis

    Emma works at Notting Hill Genesis ensuring that the organisation is robust in terms of regulatory and legislative requirements for Rents and Service Charges. She is also responsible for the development of automated bespoke databases to increase efficiencies and manage compliance risks. Emma has over 10 years’ experience in the sector, with qualifications in Law and various project management methodologies including Prince 2 and Lean 6 Sigma and is currently a Board member for the Chartered Institute of Housing – London Region. Emma was the lead in the implementation of an annual rent compliance conference and 2021 publication of the “Complying with the Rent Standard – a guidance framework for registered providers” which was welcomed into the sector by the Regulator of Social Housing.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates