Building on the success of our annual Complying with the Rent Standard conference, we are delighted to announce our first rent compliance forum.

Bringing together housing professionals responsible for rent setting and rent compliance, the aim of the forum is to provide a safe place for those responsible for rent compliance to share their experiences with their peers – to ask questions, share lessons learned and discuss best practice.

The first virtual forum – chaired by Emma Turay, Assistant Director of Rents & Service Charges at Notting Hill Genesis – will give members an opportunity to discuss their organisation’s approach to the recent rent increase:

  • How affordability considerations were taken into account
  • How you engaged with residents about the increase.

At a time when residents are faced with additional financial burdens created by the cost-of-living crisis.

We’ll also review the Rent Compliance Framework, published by HQN and

Notting Hill Genesis last year. Copies of the framework are available to everyone joining the session.

  • Read more

    Who should attend?

    The forum is essential for everyone involved in rent setting and rent compliance, including:

    • Finance, risk assurance and compliance teams
    • Finance, income management and/or housing management rent setting/review teams
    • Data governance teams.

    What will you take away?

    • The latest best practice on rent compliance
    • Answers to your questions
    • The opportunity to network with your peers
    • A copy of the Rent Compliance Framework.
  • Our speakers
    • Emma Turay, Assistant Director of Rents & Service Charges, Notting Hill Genesis.
      Emma works at Notting Hill Genesis ensuring that the organisation is robust in terms of regulatory and legislative requirements for Rents and Service Charges. She is also responsible for the development of automated bespoke databases to increase efficiencies and manage compliance risks. Emma has over 10 years’ experience in the sector, with qualifications in Law and various project management methodologies including Prince 2 and Lean 6 Sigma and is currently a Board member for the Chartered Institute of Housing – London Region. Emma was the lead in the implementation of an annual rent compliance conference and 2021 publication of the “Complying with the Rent Standard – a guidance framework for registered providers” which was welcomed into the sector by the Regulator of Social Housing.
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

16 November 2022
10:30am - 12:30pm
Book now

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