Nigel has mapped and designed customer journeys, improved the customer experience and managed complaints for all types and sizes of organisation across all sectors since 2004.

He is an international speaker, has run workshops worldwide and designed and now delivers three workshops for HQN on customer journey mapping, customer experience/service and complaint handling.

Known as a plain-speaking Yorkshireman, Nigel has a wealth of knowledge and experience that he brings to his workshops and also has had three books published on customer experience and journey mapping.