Emma-Louise is an experienced operations professional with a background in logistics, project coordination and account management. She brings a structured and practical approach to managing complex processes, ensuring systems run smoothly and consistently to support both colleagues and members.

Throughout her career, she has led end-to-end delivery across national and international operations, managed stakeholder relationships and produced performance reporting to drive continuous improvement. She has a solutions-focused mindset, particularly in fast paced environments.

At HQN, Emma-Louise plays a key role in strengthening internal processes, improving operational efficiency and supporting a high quality experience for members, associates and partners.