Damian’s role as a HQN Director offers support to our networks and consultancy services. He is an experienced senior leader with a proven track record of developing and delivering excellent operational and customer services, and consultancy and advisory support, within the social housing sector that is tailored to the needs of diverse communities. He has over 30 years’ experience in planning, developing, and delivering stretching strategic objectives, to continually improve customer service and deliver excellence. With excellent communication, leadership and interpersonal skills, he has experience across multi-sited organisations with complex structures. In his most recent operational position, he was responsible for the delivery of services to 4,700 households, including customer engagement, repairs and maintenance, tenancy management and sustainability: and income management.