Charlie joined HQN in early 2021 as head of business development. His background is in operations, project management, hospitality and event management. With over 20 years’ experience in senior management roles, he has built a strong reputation for introducing business improvement strategies that expand operations and drive exceptional growth in competitive markets. As part of the HQN team he is working on projects and introducing new technologies that will improve the customer experience and how we communicate with our members. This will also facilitate networking with each other and the ease with which they can access all the latest news and resources from the sector.