Shaheen Mahtabuddin is an independent consultant specialising in service transformation and strategic improvement across the housing and public services sector. With extensive experience leading complex change and transformation programmes, she supports organisations to redesign services, embed culture change and improve performance in line with evolving regulatory expectations, including the Consumer Standards.

Her expertise includes insourcing externally commissioned services, leading organisational restructures and delivering service improvement initiatives across housing management, housing needs, homelessness prevention and supported housing. Shaheen works closely with leadership teams to deliver tangible results, whether improving service delivery, enhancing compliance or designing new operating models.

Passionate about meaningful transformation that puts residents and service users at the heart of services, Shaheen brings a collaborative and people-focused approach to change.