The Residents’ Network is dedicated to helping landlords inspire and support their residents to take the lead on regulating housing providers and improving services. Whether it’s scrutiny, inspection, mystery shopping or panel groups, the network provides high-quality, expert information and advice, as well as opportunities to exchange ideas and experiences.

What do members get?

• A monthly newsletter, which includes the latest briefings and important member information
• Concise, jargon-free and up-to-date briefings and guides
• Our regional networking workshops are free to all members and ideal for sharing best practice
• Access to peer support through our ‘ask the members’ service
• Specialist support via our ‘ask the expert’ service
• One free residents’ place and exclusive discounts at the Network’s annual conference
• Advertise your job vacancies free of charge
• Generous discounts on public training, plus consultancy and accreditation products
• Free network membership for your residents.

What topics are covered?

• Resident engagement
• Regulation
• Implementing the recommendations of the Social Housing White Paper
• Tenant satisfaction
• Tackling stigma
• Co-designing services
• Scrutiny
• Social media and digital engagement
• Complaints handling
• Government policy and legislation.

What do members say?

“Being a member of HQN Residents’ Network provides an excellent platform to share ideas and benchmark services with colleagues in the sector. Networking with members has proved extremely successful in support of projects and initiatives. HQN provides fantastic support delivered by a professional and committed team.”

Interested in joining? Please email [email protected] for more information and a quote.