The resource you are trying to view is restricted to network members. Please login to your MyHQN account to access this resource or contact[email protected] to enquire about becoming a member of this network.
Latest member question: internal works to leasehold properties
A member needs to undertake some works to a block that includes leasehold tenures. Work is needed to install a damp proof course and therefore requires the internal wall plaster, skirting boards, sockets and floor covering to be removed. Although…
Latest member question: variations to furnished tenancies
A member partners with Newcastle Furniture Service to offer furnished tenancies. They would like to confirm the notice periods they should use for variations in tenancy and furniture and review the existing variation wording they use. If you have similar…
Latest member question: service charges for external space management
A leasehold team is looking to introduce a service charge for external space management for the first time. They would be interested to hear what level of detail you provide to customers in the event of a dispute. Would you…
A member is reviewing the KPIs they set for income teams and would be interested to hear which elements you measure, for example, arrears cases over £1,000 without a NOSP. If you can help, let us know below.