Dr Helen Taylor is a senior lecturer in housing at Cardiff Metropolitan University. She was a member of the Expert Working Group for the Social Housing Professionalisation Review and was previously the chair of the Housing Studies Association.

It’s important to recognise that Grenfell Tower and the findings of the Social Housing Green Paper were the policy drivers for the creation of the Competence and Conduct Standard. In particular, concerns around residents not being treated with dignity and respect by housing professionals. These drivers began a fresh debate about the professionalisation of housing staff; their training and qualifications, and status as a professional (UK government 2025).

Read the full article from HQM here.