A social landlord has been building on its colleagues’ skills to enable them to reassure tenants in the event of a fire alarm.

The workshops, delivered by AICO, were designed to raise awareness of the importance of fire safety and carbon monoxide systems within Saffron Housing’s homes.

The sessions taught colleagues to identify the differences between detector types, how they work and where they should be fitted, and how to recognise the different sounds of a smoke and carbon monoxide alarm activation.

Terry Waterson, Electrical Manager, said: “Following our first ‘fire and carbon monoxide awareness’ event I’d like to thank the facilitators ‘AICO’ and everyone that found time in their busy schedules to attend.

“A combination of over 50 Saffron colleagues and tenants from across all aspects of our organisation over the 2 days benefitted from this expert insight. We hope it gives reassurance to our tenants that Saffron Housing Trust as a whole recognises that safety in this area evolves over time and we intend to keep pace with change.

“By listening to the experts and engaging with each other some fantastic interaction took place and several learning points came to light that have enhanced our understanding. An example of this will be an enhanced information sheet embedded within our Customer Contact Team process enabling them to ‘troubleshoot’ common issues when alarms activate for unknown reasons.”

Peter White, a tenant and member of Saffron’s Tenant Scrutiny Group, said: “To actually see the difference between the devices was very helpful with a greater understanding and appreciation of the ‘newer’ technologies now being used.”