The Regulator of Social Housing (RSH) has announced plans to carry out a national tenant survey with social housing tenants, to understand how satisfied they are with the service they receive from landlords.

All social landlords, including housing associations and councils, already need to collect tenant satisfaction measures from their tenants. The RSH’s one-off survey will be in addition to landlords’ TSMs, using the same questions.

The RSH says it will give it a robust and independent benchmark for landlords’ TSM results and provide information about levels of satisfaction among different groups of tenants. It is undertaking a procurement to find a supplier to carry out the survey.

The TSMs enable tenants to scrutinise their landlord’s performance, give landlords insight about where they can improve, and provide information to help RSH understand landlords’ service delivery.

The RSH is also currently consulting on a new set of consumer standards to protect tenants, and developing its approach for new landlord inspections that will start from April 2024.

Will Perry, Director of Strategy at RSH, said: “The TSMs are an important way for tenants to hold their landlord to account. Our National Tenant Survey will help us to scrutinise the responses that landlords submit to us, and give us deeper understanding of satisfaction across the sector.

“We’re gearing up for the biggest change in social housing regulation for a decade. It’s vital that landlords focus on their core objectives of providing good quality homes and services for their tenants, and building new homes for people who need them.”