The Regulator of Social Housing has concluded that Incommunities has breached the Rent Standard.

Following a self-referral, RSH found that Incommunities had set rents incorrectly for hundreds of tenants. The housing association had wrongly classified some of its homes as supported housing. It also set some of its rents incorrectly on re-let, and did not cap rents on some of its homes in line with requirements. As a result of those errors a significant number of tenants have been overcharged.

Upon uncovering these issues, and in agreement with the regulator, Incommunities has committed to an external investigation into its rent-setting and is developing an action plan to ensure that errors are rectified and to minimise the risk of any repeat. This work will identify the full scale of the errors and the number of tenants who have been overcharged. The affected tenants will be reimbursed by the provider.

Maxine Loftus, Director of Regulatory Operations, said: “Incommunities’ failure to set rents correctly has resulted in tenants being overcharged.

“We will work with Incommunities to make sure it puts things right for its current and previous tenants.”

The breach follows Your Housing Group just two weeks ago.