Opinion: Managing repairs during the pandemic
We knew right from the start that emergency repairs had to continue, and as soon as the government announced the first lockdown put all other repairs on hold.
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Opinion: The phone is not dead…
By Jane Porter, Chief Operating Officer at Optivo What was life before the pandemic like? After almost a year are we normalising life in lockdown? What is it we miss the most? Well except for the occasional long weekend, and…
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Opinion: Building homes builds communities
There’s an ongoing and understandable government drive to build more homes which makes sense on so many levels. At Thirteen, we’re passionate about providing new affordable homes for rent and sale, and developing modern, spacious homes is a big priority for us.
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Opinion: Measuring our customers
By Paul Harris, Executive Director, Customer Experience at Curo We’re obsessed with measurement in this sector, more so than any other I’ve worked in. There are all sorts of factors that have brought us here: regulation (which is obviously going…
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Opinion: Providing more than ‘just a home’ to our tenants through wraparound support services
At Gentoo, our primary goal is to support all tenants to sustain their tenancy in a positive way. We recognise that every tenant is different; some require little to no support whilst others lead very complex and difficult lives.
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Opinion: Driving the use of technology to get closer to customers
Housing associations who invest heavily in a digital service offer to their customers have often been accused of distancing themselves from their communities, with online services being viewed as impersonal and lacking the human touch.
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Opinion: Looking at the safety challenges for housing in 2021
Thinking about the move in to 2021, we all know that fire safety will still dominate the landscape and with the introduction of the new Fire Safety Bill as well as the moving forward with the Building Safety Bill there is absolutely the need for the sector to change and improve.
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Opinion: Digitising for minimal human action
By Marcel Vogel, qlinker About three years ago, qlinker was presented as the first digital housing association in the Netherlands. With the experience of a hundred years of social housing, but without the restrictions of a hundred years of social…
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Opinion: Is social media the right tool for resident engagement?
Digital transformation has always been slow in housing. This has recently been highlighted in all matters of resident engagement. Traditionally, telephony and face-to-face interactions have been the norm.
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Opinion: Modular Construction and fire risks – considerations when using modern methods of construction
By Rebecca Harries-Williams, specilalist construction lawyer and senior associate with Clarke Willmott LLP Earlier this year a hotel in Brae, on the Shetland Islands, was destroyed in its entirety when a fire broke out and the building burned down completely….
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Opinion: Making the argument for diversity and inclusion – using the business case
For those of us who are committed to improving equality, diversity, and inclusion (EDI) practice in our organisations there is often an issue as to how we persuade those colleagues less committed than ourselves.
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Opinion: The importance of transparency
At Network we aim to practice what I have called ‘radical transparency’, which basically means that we should share any and all information with residents that they ask for, unless there is a specific legal, commercial or safety concern with doing so.
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