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By Paul Harris, Executive Director, Customer Experience at Curo We’re obsessed with measurement in this sector, more so than any other I’ve worked in. There are all sorts of factors that have brought us here: regulation (which is obviously going…
At Gentoo, our primary goal is to support all tenants to sustain their tenancy in a positive way. We recognise that every tenant is different; some require little to no support whilst others lead very complex and difficult lives.
Housing associations who invest heavily in a digital service offer to their customers have often been accused of distancing themselves from their communities, with online services being viewed as impersonal and lacking the human touch.
Thinking about the move in to 2021, we all know that fire safety will still dominate the landscape and with the introduction of the new Fire Safety Bill as well as the moving forward with the Building Safety Bill there is absolutely the need for the sector to change and improve.
By Marcel Vogel, qlinker About three years ago, qlinker was presented as the first digital housing association in the Netherlands. With the experience of a hundred years of social housing, but without the restrictions of a hundred years of social…
Digital transformation has always been slow in housing. This has recently been highlighted in all matters of resident engagement. Traditionally, telephony and face-to-face interactions have been the norm.
By Rebecca Harries-Williams, specilalist construction lawyer and senior associate with Clarke Willmott LLP Earlier this year a hotel in Brae, on the Shetland Islands, was destroyed in its entirety when a fire broke out and the building burned down completely….
For those of us who are committed to improving equality, diversity, and inclusion (EDI) practice in our organisations there is often an issue as to how we persuade those colleagues less committed than ourselves.
At Network we aim to practice what I have called ‘radical transparency’, which basically means that we should share any and all information with residents that they ask for, unless there is a specific legal, commercial or safety concern with doing so.
By Colin Wiles, housing consultant. A disclaimer: the title of this blog is not mine. Its latest usage is from the New York Post to describe the flight of New Yorkers from Gotham City to the suburbs and beyond as…
By Colin Wiles, housing consultant. A blogpost from SHAC, the Social Housing Action Campaign, caught my eye last week. “A sector that’s lost direction” accuses housing associations of “losing their integrity as charitable organisations” and “becoming indistinguishable from private developers…
By Joseph Dance BSc (Hons) MCIEEM, Associate at Tyler Grange ‘Biodiversity Net Gain’ (BNG) has very much been the buzz word across the housing sector for the past 12-18 months, following changes to the National Planning Policy Framework in 2019….
