Real-time property operations provider, Plentific has appointed a new director of value creation, adding value to its social housing clients and more than 2 million residents.

Rebecca Sandhu has 15 years of experience heading up property maintenance operations for London’s largest housing provider. She brings a wealth of expertise to this new role at Plentific, providing change management level consultancy to housing clients.

Due to the pandemic’s impact, Rebecca, who was head of service for central operations within the Maintenance department at L&Q, turned to Plentific’s specialist technology to help tackle the backlog of more than 50,000 repairs and maintenance jobs.

Following a successful implementation, L&Q to achieved a 40% reduction in backlogs for repairs programmes. Wider visibility and a reduced key to key time were also achieved for void properties.

Rebecca was able to simplify repairs and maintenance operations at L&Q, halving the number of sub-contractors for reactive maintenance and significantly reducing the risks associated with dealing with a high number of sub-contractors. This vetted supply chain enables housing clients to access a network of skilled service providers in seconds via the Plentific platform, giving full coverage.

Plentific has developed new healthy homes solutions specifically targeting challenges faced by the UK housing sector, including voids management and damp and mould. Since using the optimised workflow offered by Plentific’s platform at L&Q, rent income has been increased by 2.5% by streamlining processes for void works, reducing maintenance time for voids by 54%.

Rebecca Sandhu, director of value creation at Plentific, said: “I’m passionate about delivering a great service and a better life to residents within our client’s homes. I’m a solution-based thinker, driven to add value within housing by using my expertise across the UK housing sector.”

Rebecca is adding value by supporting Plentific’s customer success and accounts teams, as well as mentoring colleagues to deliver a stronger service tailored to the needs of housing clients and their residents.

Rebecca added: “I talk the language of housing and know the pain points. My operational background and experience enable me to assist and advise on what else Plentific’s platform can do to streamline operations and provide an exceptional service to residents.”