Sharon Burns has been appointed to lead L&Q’s return to a patch-based housing management structure – which will see frontline housing staff responsible for small groups of around 500 – 600 homes.

The landlord says it is undergoing a restructure which will see a more localised service for residents.

Sharon, who had been with THT since 2006, will start the newly created Director of Housing Management role.

She will be responsible for leading on L&Q’s improvement plans for the housing management team.

At THT, Sharon led the organisation’s operational services and embedded a real focus on customer voice and engagement.

In her new role, she will lead on the planned restructure, which will see a return to a patch-based housing management structure, with housing colleagues responsible for small groups of around 500 – 600 homes.

Gerri Scott, Group Director of Customer Services at L&Q said: “At the moment, our housing management structures can be opaque and confusing, so we will be aligning our structure with the local authority areas in which we operate.

“By providing enough staff who have the time and space to get to know residents and their issues, we aim to deliver a service that we, and residents, can be proud of.”

Sharon added: “We already have a brilliant team in place, and we hope that the upcoming restructure will allow us to build trust with residents and rebuild trust with those residents where it’s been lost.

“We know this won’t happen quickly, but we’re totally committed to making sure we’re offering a reliable, repeatable, and consistent service.

“The welfare of residents is our number one priority.”