The Housing Ombudsman has released its Annual Complaints Review, which has shown a significant increase in severe maladministration findings. The report highlights that social housing complaints have seen a huge spike due to poor property conditions, legislative changes, media attention, and the inquest into the death of Awaab Ishak.

The Housing Ombudsman has investigated over 5,000 complaints in a year for the first time to make things right for residents. This included ordering or recommending £1.1m in compensation. If you have an issue with your housing, it’s important to report it to your landlord first. But if you are not satisfied with their response, you can turn to the Ombudsman for help.

The Housing Ombudsman is committed to ensuring that residents receive the best service possible and will continue to work with landlords to improve the complaints process. The good news is that the landlord and resident surveys show a trend towards promoting the complaints process, signposting to the Ombudsman, and sharing learning from complaints. This means that more people are aware of their rights and are willing to make complaints.

So, if you have any problems with your housing, don’t be afraid to make a complaint. The Housing Ombudsman is here to help.

To read the Annual Complaints Review in full click here

For more information about the Housing Ombudsman click here