A housing association has revealed plans to build and regenerate over 5,700 homes and achieve net zero carbon in its own operations.

Orbit’s 2030 corporate strategy also outlines its ambitions to invest significantly in its customer journey over the next six years.

The strategy sets out how the social landlord plans to continue to provide safe, sustainable and affordable homes that its customers are proud to live in, by delivering and regenerating 5,700 new homes sustainably, investing in the safety, quality, and energy efficiency of its homes, and ensuring a focus on its customers’ priorities.

Developed in collaboration with customers and colleagues, Orbit’s 2030 strategy will also see a significant amount invested in its customer journey, to further improve its customer experience and ensure it delivers the services its customers value the most.

The housing association will also focus on building on its commitment set out in its sustainability strategy to deliver £100m-worth of social value by 2025, by optimising efficiencies and value for money, to enable it to do more for its customers and society, as well as deliver more new affordable homes.

Phil Andrew, Chief Executive of Orbit Group, said: “We are at an exciting and pivotal point in Orbit’s journey. Our 2030 Strategy is a valuable opportunity to renew our strategic approach and realise our ambition of striving to provide amongst the best customer experience of any housing association in the country. We’ll look to achieve this by building and maintaining safe, quality homes that our customers love, both sustainably and at scale, all supported by excellent customer service.

“We have a lot to do within a complex and ever-changing external environment. However, as a socially-driven, not-for-profit organisation, with a growing reputation as a quality developer, we are confident that we will be able to sharpen our operational focus through the lens of our customers, as well as play our part in tackling the UK’s housing crisis through the delivery of 5,700 new homes.”