The Government has launched the Social Housing White Paper Professionalisation Review to ensure residents are “better protected” and listened to.

The review on qualifications and professional training will “drive up standards by making sure social housing staff are better equipped to support tenants, deal effectively with complaints, and make sure homes are good quality,” the review says.

The Social Housing White Paper Professionalisation Review will explore the qualifications currently available for staff, with landlords, residents and trade bodies putting forward recommendations to the government. It will also consider if additional training is required to improve the service to residents.

The government is urging social housing residents to come forward and have their say in the review and talk about their experience dealing with social housing staff. They can also suggest what changes they would like to see.

Minister for Rough Sleeping and Housing, Eddie Hughes, said: “Too many social housing residents have told me they feel like they are not listened to or treated with respect – raising complaints time and time again only for the problems not to be fixed.

“This needs to stop. This review announced today will drive up the standard of services received by residents, making sure their concerns are taken seriously and they have somewhere safe to live.

“The review is a key element of our Social Housing White Paper, which is bringing forward wide-ranging improvements for tenants.”

Chartered Institute for Housing CEO Gavin Smart said: “As the professional body for housing, CIH is delighted to be involved with DLUHC’s Professionalisation Review. Home is the foundation on which we all build our lives, our experience during the Covid-19 pandemic has reinforced just how important home is.”

“We are pleased to have the opportunity to take part in the review to help make sure that housing professionals have the right tools to deliver good quality homes and services with people at the heart.”

Cllr David Renard, Local Government Association housing spokesperson, said: “Councils support measures that help social housing staff to better support residents and ensure any issues are dealt with quickly and satisfactorily.

“Tenants of all housing tenures should expect that their landlords will consistently work towards improving living conditions.

“What we now need to see are ambitious long-term plans to reverse the chronic shortage of social housing, including giving councils powers to build 100,000 high-quality, climate-friendly social homes a year.”