Housing Secretary, Michael Gove, has written to Housing Plus Group after a maladministration finding due to bedbugs and infestation.

The letter follows a similar one he wrote to Clarion Housing Group after its “repeated failures”.

In the letter, Gove said: “The Housing Ombudsman found that you failed to provide the basic duty of care to your tenant, even when a medical note was provided which advised that your tenant’s health was detrimentally affected.

“No one should have to live in a home with these conditions. When an issue is reported it should be acted upon swiftly, with repairs and necessary actions to resolve the problem carried out speedily and effectively.

“Your tenants should be confident that they will be heard and that you as a landlord understand their concerns and will take their complaint seriously. On this occasion, you have significantly let your tenants down.”

Despite taking action to resolve some of the issues, Gove said he was “disappointed” it took three requests by the Housing Ombudsman.

He added: “This is unacceptable. I understand that since the findings of the Ombudsman, you have apologised to the tenant and are taking steps to address the issues raised.

“The findings of this case must be used to improve processes and prevent issues recurring in the future — I trust that your new Executive Director will take this forward as a matter of urgency.

“The government has been clear about how important it is that social housing residents can put trust in their landlords to provide a decent home and deal with complaints effectively and in a timely manner.”