Due to the unprecedented amount of disrepair claims being filed against social landlords, we ran a hugely popular event last month – focusing firstly on how to get your house in order to ensure you remain on the front foot to avoid being subject to disrepair claims. And secondly how to mitigate or defend claims if you do receive them. This is a summary of the key takeaways from the event.

Nick Sarac, head of customer success at Switchee talked us through how to use smart data to get on the front foot in terms of condition of stock. When you take a proactive approach to understanding issues around mould and damp, for example, it changes the narrative completely.

Through the installation of innovative technologies, it is possible to identify and monitor your most vulnerable properties remotely. Technology, such as smart thermostats, enable you to collect valuable household data such as average temperature and absolute humidity rates of a property, allowing you to identify potential issues within your homes and keep them from falling into disrepair without relying on the tenants to raise concerns. Collated data also enables you to gain a greater insight into your stock giving you the ability to pinpoint patterns and behaviours that could be to blame for the onset of problems (such as damp or mould) before these issues can spiral out of control.
Importantly, technology and subsequent data can correlate and help you to understand which households may be subject to fuel poverty and enable you to target residents to support them to address some of the underlying issues.

Next up, Phil Pemberton, Director of Assets at Riverside Group tells us how Riverside changed their approach to dealing with disrepair by getting on the front foot….