• Job description

    Full-time; permanent contract; agile working

    Are you passionate about delivering excellent customer service and building positive relationships? We’re looking for a Tenant Liaison Officer to be the key link between our residents, contractors and surveyors during planned improvement and maintenance works to council homes.

    You’ll support residents throughout projects, providing clear information, managing queries and concerns, and helping to ensure works are delivered with minimal disruption and a positive customer experience.

    We’re looking for someone who has:

    • Experience in a customer service, engagement or resident-facing role
    • Excellent communication, negotiation and relationship-building skills
    • Strong organisational skills and the ability to manage a varied workload
    • Confidence using IT systems and producing clear written communications
    • A positive, proactive approach with a genuine commitment to helping customers

    This is a rewarding opportunity to make a real difference to residents while working as part of a supportive and professional Housing Assets team.

    Here at Warwick District Council, we pride ourselves on offering a great place to work. We are committed to developing our people, promoting flexible working and providing a wide range of employee benefits.

    The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available.

    For an informal discussion, please contact Brian O’Mara (Planned Works Manager) at [email protected]  or on 07764 223746.

    Closing date: 1st November 2026

    Interview date: 11th November 2026

  • Benefits

    • Competitive salary and annual salary review
    • Agile Working (including Homeworking*, Hybrid working (home and office) *, temporary reduction in hours
    • Flexi time *
    • 24 days holiday per year (plus Bank Holidays & Concessionary Day at Christmas) increasing to 29 days after 5 years’ service and 32 days after 10 years’ service.
    • Work laptop, additional screen and mobile provided*
    • Work chair, and desk allowance for homeworking
    • Normal full-time working hours 37 per week (including early Friday finish*)
    • Free Health and Wellbeing (BUPA) Cash plan scheme and confidential Employee Assistance Programme which includes financial signposting and telephone counselling.
    • Membership of the Local Government Pension Scheme (LGPS) – Access to LGPS membership is an important part of your pay and benefit package. The Council currently pays 20.7% (2026-2027) of your salary into the scheme. About the scheme – Warwickshire Pension Fund
    • Access to a Shared Cost AVC scheme (via salary sacrifice) and to My Money Matters holistic financial wellbeing advice
    • Enhanced Maternity pay and provision of Maternity Support Leave
    • Cycle scheme (up to £2,500 – includes electric bikes)
    • Professional subscriptions paid.
    • Long service with the Council is recognised at 20, 30 and 40 years with a choice of a gift to the value of £446.44+ VAT or £446.44 cash (taxed) paid into salary or a one-off entitlement to 2 weeks’ additional leave (pro rata if part-time).  A certificate may be chosen to be presented by the Chairman at 20 years and, on completion of 20 years’ service, names are entered into a draw to attend a Royal Garden Party.
    • “Refer a Friend” scheme – £500 if the friend passes their probationary period.
    • 1 day or 2 half days per year paid to volunteer for a charity or community event.
    • Work Perks discount Voucher scheme
    • Discounts on mobile phone airtime with O2 (25%) and on Microsoft Office 365 subscriptions (up to 30%), and laptops and accessories (10%)
    • Opportunity to join Boundless with discounts, entry into attractions and much more Join us | Boundless by CSMA
    • Electric Vehicle scheme (via salary sacrifice)
    • Passenger payment – claim 5p per mile per WDC passenger
    • Access to training & development
    • Opportunities for career progression
    • Supportive attendance and absence policies
    • A commitment to equality, diversity, and inclusion
    • Modern Head Office in Warwick – easy to reach by road or public transport
    • Free office on-site parking, where available

    *Not applicable to all roles