• Job description

    Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

    We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

    In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

    We are looking for a Supported Housing Specialist (1 post) to join our Specialist Living team in Merseyside or Greater Manchester.

    Reporting to the Supported Housing Team Leader you will deliver a specialist Supported Housing service to all our vulnerable customers across the organisation working collaboratively with managing agents and neighbourhoods to ensure a high level of customer service.

    You will be accountable for the supported housing service, managing agents, compliance, and risk of individual supported housing schemes and deliver bespoke supported housing service tailored to the individual customer and scheme.

    You will need to deliver targeted supported housing services to individual schemes ensuring collaboration with neighbourhoods and ensure all voids, lettings and housing management issues are dealt with effectively taking ownership of any issues within the schemes/ projects and liaising with managing agents to ensure effective partnerships.

    The successful candidate will have relevant Housing Qualification / Experience, experience of working in a supported housing environment with experience of vulnerable customers, and experience of delivering housing management and compliance functions.

    To enable us to capitalise on the benefits of more flexible ways of working, for our customers, colleagues and to support sustainability, we have developed Onward ‘WorkSpace’. This is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go. This role is home based and there is no requirement to attend the office daily, but you will be required to attend neighbourhoods and/or sites as required to fulfil duties of the role.

    As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

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