Salary up to £63,800 per annum dependent on experiences (plus comprehensive benefits)

Working hours per week 37

Location Yeovil

We’re excited to say our Commercial Services team is looking for a new Senior Electrical Operations Manager, to work within our Safer Homes team, delivering services across our properties to support our ambitions of leading our sector in customer service – and we need you!

As our Senior Electrical Operations Manager, you’ll be accountable for the delivery of all electrical operations across Abri’s housing stock, including planned programmes, inspection & test, as well as fulfilment of responsive and empty homes repairs. Using your proactive, commercial and forward-thinking approach, you’ll lead on a collaborative working style with all stakeholders to build strong relationships within our repairs and maintenance service and across all other Abri and resident panels. You’ll also motivate a team of electrical professionals including both internal colleagues and external contractors, monitoring productivity and performance to achieve set KPIs, ensure value for money, and maintain exceptional standards of customer satisfaction.

Remember, we don’t want to do things the way they’ve always been done, we want to do things even better!

You’ll work closely with the Head of Safer Homes and the Finance Business Partners on the forecasting and reconciliation of the budgets of the electrical work stream.

In this role, you’ll be analysing reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.

​​​​​​​We offer hybrid working so, when you’re not working from your principal office, you’ll be able to be based out of either out Eastleigh office (SO50 6AD), Horndean office (PO8 9NN), Windsor office (SL4 1TX) or our Yeovil office (BA22 8WN).

Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused.

If you want the opportunity to join a team as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that won’t go unnoticed by colleagues and customers alike, we want to hear from you!

Interviews will be either via Microsoft Teams or face to face at one of our offices.

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early so be sure to apply today so you don’t miss out!