Senior Customer Investment Officer

407-SCIO

Annual salary £40,435 + benefits

Closing Date: Monday 10 October, 9am

(this advert may close earlier giving 2 days’ notice if we receive a high volume of applicants, therefore please keep an eye on the closing date on our website)     

Who are we?
ccha is an ambitious community-based housing association working in Croydon, Sutton and Bromley. Our active development programme means we will soon have more than 1600 homes. We employ over 45 staff who are committed to delivering a high-quality service to our residents and developing more homes within the community.

ccha’s Vision – “Delivering on our promises”

ccha’s Mission Statement – “We enable staff and partners to deliver excellent services for our residents and provide more quality homes for our community”

Who are we looking for?

Someone who can campion customer service for the organisation. We need someone who is a people person, someone confident to challenge and help to bring about change and improvements, always striving for us to deliver our promises. However, behind the scene, be able to analysis feedback and data and produce reports to a high level. This is an exciting role with many different hats, from high level regulatory responsibility to organising community events. For this you will need to be adaptable and an excellent organiser.

This role will be based from home and office working, but on site and external venues on occasion when running events.

What can we offer?
This role sits within an exciting, close team of 5 that also covers, Marketing, Sales and Communications.  We are a supportive team who work closely together to ensure key messages are shared with our residents, staff and partners to showcase all the work achieved by this role and the whole organisation.

ccha have a core set of beliefs, values, and a commitment to make a difference. We’re dedicated to the work we do and are all in it together, providing a very supportive environment that you would be proud to be part of.

If you have any questions about the role please contact Gemma Haines, Communications & Customer Investment Manager, on 020 8680 7532 or 0800 054 6710.

For more information on ccha visit: http://www.ccha.biz

Applications & Assessment

To apply visit: https://jobs.ccha.biz/

Please review the documents attached to this advert for full guidance on the application process. Please note, a full driving licence is required for this role.

Interviews: Wednesday 12 October

Applicants with Disabilities

ccha takes a positive approach to employing people with disabilities. If you consider that you need an aid, facility, or any additional assistance from us during the recruitment process, please contact [email protected]

1. Requirements

Essential

1. • Good interpersonal skills and a passion for great customer service
   • Good IT skills and experience of using a CRM system
   • Experience of working with complex data, including analysis and making recommendations.
   • A good understanding of data protection and the correct application of GDPR within area of responsibility
   • Ability and experience in report writing
   • Ability to use own initiative and communicate decisions and present information clearly, systematically, and accurately
   • Be able to teach and train others effectively
   • Able to work within a strong team environment, covering for others when needed
   • Able to plan, organise and manage own workload
   • Excellent communication skills
   • Excellent standard of numeracy and literacy

Desirable

1. • Understanding of the housing sector and recent policy.
   • Understanding of customer engagement and community investment
   • Experience of maintaining an effective complaints management system.