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About the role

We are looking for a Scheme Manager – (1 post) to join our Specialist Living team. This role is based in LLiverpool.

What are we looking for?

Reporting to the Older Persons Team Leader, the Scheme Manager will provide intensive housing and building management services at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meets health & safety compliance requirements. The Scheme Manager liaises with health and social care providers, voluntary agencies and others assisting tenants to maintain their accommodation.

Responsibilities include providing each tenant with an agreed level of intensive housing management, responding to tenant and scheme emergencies. Ensure that the sheltered housing scheme meets regulatory standards for all health and safety and compliance requirements, ensuring property log books are up to date and all requirements are met.

Working with our neighbourhood colleagues, the Scheme Manager will ensure all voids, lettings and housing management issues are communicated to ensure collaborative working.

You should have experience of dealing with older people in a service environment and building management and compliance requirements. Excellent communication skills are essential, with the ability to work on your own initiative as part of a dispersed team. You should have experience of working proactively to improve services and customer satisfaction. A satisfactory disclosure barring service (DBS) reference will be required.

This role is predominately based in our Neighbourhoods and you will attend the office as and when required.

What you can expect from us

We offer a competitive salary, a generous annual leave entitlement of 31 days plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.

We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go. You will be provided with all the ICT working equipment to enable you to undertake your role.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.