• Job description

    Fixed Term – 3 Years, due to being a funded post

    We are looking for a dedicated Resident Liaison Officer to join our amazing team. This is an exciting opportunity to make a meaningful impact and contribute to the successful delivery of our Tower Block refurbishment and retrofit project.  

    As a Resident Liaison Officer, you will act as the primary point of contact for our residents affected by the project. Your role will involve building and maintaining positive relationships with residents, ensuring effective communication channels are established and maintained.

    The ideal candidate will possess excellent communication skills, both verbal and written, with the ability to engage and empathise with a diverse range of residents. Strong interpersonal skills will enable effective collaboration and relationship building with residents, colleagues and external partners. 

    Due to the nature of the role the successful candidate will be required to undertake an Enhanced DBS check as part of their pre-employment checks.

    The ideal candidate will possess excellent communication skills, both verbal and written, with the ability to engage and empathise with a diverse range of residents. Strong interpersonal skills will enable effective collaboration and relationship building with residents, colleagues and external partners. 

    Residents must be kept at the heart of this project, there will be much disruption as we commence this work and new technologies are being installed.

    If you are passionate about engaging with people and making a difference in the lives of residents then we want to hear from you. If you have experience of working within a customer-facing environment, this would be advantageous.

  • Benefits

    Thanet is a great place to live and work.

    Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.

    All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.