Do you have a working knowledge of property repairs and excellent customer skills?

In this role within Longhurst Group this is your opportunity to take responsibility for leading a team who deliver responsive repairs and voids to our homes with a focus on managing inbound repairs and complaints. You will have responsibility for managing our repairs contractors in ensuring the delivery of a customer focussed, effective and value for money service, reflecting the highest standards of service excellence.

With each day being different your work will directly contribute to improving the lives of our customers by ensuring our all works are completed on time and within budget constraints. You will work closely with our housing lettings team to ensure voids are completed on time and meet our quality standards. You will work closely with our customer services team to provide technical advice and assist with complaint resolutions.

You’ll need to be a confident communicator with a can do attitude as you work with these multiple stakeholders within the Group as well as liaising externally too with our contractors and customers. This is a pivotal role and will require the ability to deliver a responsive and proactive service to our customers whereby you will need to be confident in dealing with a varied and complex caseload.

This visible role within the Group will also require you to lead by example, motivate and inspire your team’s performance and help to shape and implement our consistent service delivery model including our high standards, policies, and procedures.

To be successful in this role your application will need to demonstrate a knowledge of repairs (desirably social housing or local authority), experience of collating (and understanding) performance information in addition to excellent customer service skills. This role is offered on a permanent 36.25hr per week basis working hybrid and travel to our offices, or within our operating area (Midlands, East of England) to support your internal and external customers as required.

If you are currently looking to take the next step-up your career, or already carry out the role presently possessing a good understanding of the position’s requirements, we would like to hear from you. This is your chance to be part of a mission to deliver the best service for our customers as we help you on the next exciting step of your career path

What you receive from us

1. • 28 days annual leave plus bank holidays (pro rata to contract)
   • Pension Scheme
   • Life Cover (as part of pension scheme membership)
   • Health Care Cash Plan
   • Free Eye Tests
   • Investment in your personal development through our extensive learning and development opportunities.
   • Family friendly, carers leave plus other paid leave
   • Employee Assistance programme
   • Wellbeing Support
   • Free flu vaccinations
   • Carers Networking Group a platform to support Unpaid Carers

How to apply

Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.

We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

Vetting Requirements

The important things – We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

Equal Opportunities

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.

Our company

Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 24,000 homes and a wide range of care and support services.

With a team of 1,300 colleagues guided by our shared values, our vision is to improve the lives of our customers and our colleagues and to enhance the communities we serve. We do this by focusing on two clear themes of work: Health and wellbeing and economic resilience.