Salary: £25,724 – £26,250 per annum (plus comprehensive benefits)

Closing date: 08/03/2023

Location: Eastleigh

Employment type: Fixed Term until 29 March 2024

Hours Per Week: 37

What you’ll do

We’re excited to be looking for a Repairs Support Officer to join our busy Central Support Services team to help provide fantastic service to our customers.

We want someone who can work with customers and colleagues to resolve customer’s repairs and maintenance issues, using your fantastic communication skills, and keeping the customer at the heart of our service. You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations and want to help turn around negative experiences.

Through your excellent communication and liaison skills, you’ll create win-win situations for all and build actions and learning outcomes to be better next time.

If you’re looking for the opportunity to join a team committed to providing a high-quality customer experience and enjoy the challenge of unpicking customer issues, we want to hear from you!

About us

We’re Abri, a housing association based in the south of England. One of the largest in fact. We’ve got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford.

We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone.

​​​​​​​About you

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!

What you can expect from us

We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.

Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.

We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team.

Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events.

Be yourself

Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique.

Interviews will be held at Collins House, Eastleigh, SO50 6AD

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early so be sure to apply today so you don’t miss out!