About the role

We are looking for a Repairs Specialist to join our Property Services & Delivery team in Merseyside. This role is a home based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

Reporting to the Neighbourhood Repairs Manager, the Repairs Specialist will work collaboratively with contractors and colleagues to ensure our repairs service is delivered to our customers, our properties are well maintained and to contribute to the delivery of neighbourhood plan objectives.

The post holder will respond to customer enquiries relating to their home, which require a face to face visit. Responsibilities include dealing directly with customers who experience problems with contractor performance, taking personal responsibility for ensuring satisfactory resolution. The post holder will provide advice and assistance to customers and help maintain their homes. Carry out property defect and repair inspections; providing the appropriate diagnosis, whilst issuing orders to contractors including prioritising, cost-coding and estimating. Ensure all work is to a high standard, monitoring and controlling the supervision of work in progress as well as adopting a project management approach to the management of properties requiring major works. Monitor spend against budgets, reporting any important disparities and take action to remain within budget and ensure colleagues, contractors and customers comply with health and safety, equal opportunity and other statutory guidelines.

What are we looking for?

To be successful, it is essential you have knowledge and awareness of related housing regulations / law. You will also have significant experience of developing partnership working with support agencies, local authorities and community groups. You will also hold a recognised HNC/D Building related qualification.

What you can expect from us

We offer a competitive salary, a generous annual leave entitlement of 31 days plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.

We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go.   You will be provided with all the ICT working equipment to enable you to undertake your role.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.