Band 7 Salary: £59,415 – £68,286

Hours: Full Time, 36 hours per week

Contract Type: Permanent Location: Sutton

We are a groundbreaking, innovative housing partnership working as a not for profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton. Although the housing stock is owned by the London Borough of Sutton, day to day management, maintenance and asset investment is the responsibility of SHP.

In the last two years we have insourced the repairs service, grass cutting service, started an large scale transformation programme the SHP New Deal for both residents and colleagues, have achieved Customer Service Excellence & Domestic Abuse Housing Alliance (DAHA) accreditation, delivered an Energiesprong retrofit programme, and will be delivering our new asset investment programme based on the best stock condition survey data in the sector, along with much more. We have a strong commitment to colleague engagement, health, wellbeing and flexible working.

Sutton’s population is growing and the need to deliver a supply of affordable homes has never been greater. There is a significant pressure on existing housing stock and for this reason, Sutton Council are looking to deliver a number of new homes to meet demand in partnership with SHP and Sutton Living Limited, a local authority trading company. It is an excellent time to join our ambitious organisation.

We are expanding our Repairs team and we are looking for individuals who want to join SHP to work and develop their career, inspire colleagues with their passion for social housing and customer service excellence. The right candidate will have:

• Experience of working in the social housing/facilities management sector
• The skills and knowledge to effectively manage a team of up to 6 supervisors
• To have experience in contract management, to ensure contractual commitments are monitored and adhered to
• Demonstrable experience to operate in a framework of performance, compliance and quality assurance to ensure the best outcome for the customers and the team
• To assist in the production of service updates/reports relating to budgets, resourcing, operational performance and health & safety
• A clean driving licence and good levels of IT competency and/or knowledge of Northgate systems
• Excellent customer service experience, meeting challenging performance outcomes and training and developing knowledge in others
• Have the confidence and integrity to work with all stakeholders and demonstrate our HOME values, both internally and externally
• Commercial sense to achieve value for money through collaborative working to achieve the best outcomes for tenants.