Location: Enfield – Office Based (free parking)

Salary: £27,007

Hours: 37.5 per week

Reporting to: Customer Services Team Leader

Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people.

We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need.

Our Customer Service Advisors are the first point of contact for the Association.  They provide excellent customer care to both our external and internal customers. They are our administrative experts, helping to ensure our services run smoothly and solving problems as they arise.

Some of the core responsibilities will include:

• To provide a customer focussed, proactive, comprehensive and high quality administration service to internal teams and external customers. This will include responding to telephone, face to face, email, and any other correspondence enquiries made by staff, contractors and the Association’s residents.
• Raise repairs requests, deal with ongoing repairs and follow on works, liaising with suppliers and internal and external customers. Chasing quotes and approving them accordingly.
• Collect phone-based satisfaction survey response through proactive calling based on the requirements of the teams.
• To deliver services that meet key performance targets/indicators, operational service plan objectives, legislation, and regulatory requirements that reflect best practice and deliver excellent customer service at all times.
• Demonstrate the Association commitment to building a diverse and inclusive organisation

For a full understanding of the requirements of this role, please look at the job profile.