About the role

We are looking for a Planning and Support Services Officer to join Onward Repairs Team. This role is office based at Unit B3 Sykeside Drive, Accrington, BB5 5YE.

The Planning Support Services Officer will ensure that the Onward Repairs team delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service. You will support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function.

In the role, you will provide support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. You will support management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain.

What are we looking for?

 The successful candidate will have proven ability to work in a customer focused environment and experience of working in a similar function in another business. You should also have knowledge of Microsoft systems, Word and Excel.

What you can expect from us

We offer a competitive salary of £24,550 per annum, a generous annual leave entitlement of 31 days, plus 1 additional days leave for your birthday (which can be taken at any time), plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.

We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go.   You will be provided with all the ICT working equipment to enable you to undertake your role.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.

The successful candidate will have proven ability to work in a customer focused environment and experience of working in a similar function in another business. You should also have knowledge of Microsoft systems, Word and Excel.