• Job description

    We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

    What you’ll be doing

    We are looking for a Planner to undertake effective planning work, coordination of teams, administrative duties and financial and statistical functions in support of all Operations teams providing excellent planned maintenance, responsive repairs, empty homes, compliance and grounds services.

      • Co-ordinate resources across all trades teams, including contractors, to ensure that the right number of people with the right skills are in place to achieve business objectives.
      • Effectively schedule all works, projects and inspections and organise materials, logistics, equipment and waste clearance to maximise the efficient use of resources, improve productivity and provide an excellent service to customers.
      • Act as an ambassador to live CHP’s values, taking appropriate action to ensure that customers are well informed and feel safe in their homes, by collecting property data, checking customer details and providing appropriate customer advice and support.
      • Undertake administrative, financial and analytical activities to support the general operation of the Operations team where required.
      • Take responsibility, in conjunction with colleagues, for creating and implementing customer focussed business procedures / processes which ensure accurate / efficient work planning, administrative and support services, and eliminate any non-value activities for Operational teams.


    What we’re looking for

      • Evidence of attainment of good literacy and numeracy, eg, through GCSEs or equivalent) or equivalent demonstrable prior learning.
      • Experience of office systems and procedures, ideally in a repairs reporting, maintenance or scheduling role.
      • High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook).
      • Experience of working in a customer focused environment.
      • Able to prioritise work and manage conflicting deadlines.


    Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

    Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.

  • Benefits

      • The salary for this post will be £28,400 Per Annum
      • Learning and development opportunities
      • Healthcare cash plan
      • Robust employee reward and recognition programme
      • Free and confidential Employee Assistance Programme
      • CHParticipate volunteering programme
      • Competitive pension scheme
      • 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
      • 37 hours per week – employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

    We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.