Join us as a Planned Works Coordinator and become part of a team that helps people make a home!

As our Planned Works Coordinator, you will support the Asset Manager and assist in all areas of asset management, taking responsibility for key administrative functions, system updates, data management, and liaison between departments and contractors. Within this role, you will help to ensure properties are maintained, systems are accurate and up to date, and customers receive a timely and professional service.

What you’ll do:

• Ensure the Asset Management System and related platforms are accurately maintained and updated to support the effective delivery of planned works.
• Serve as the key contact for the contact centre and other internal teams, ensuring up to date information on assets
• Ensure all cost information is accurate and carry out regular audits of supplier documentation uploads to maintain compliant.
• Monitor contractor performance and support the delivery of KPI data and audits.
• Compile and provide accurate data on completed works, supporting customer satisfaction reporting and performance monitoring
• Support Asset and Customer Services teams with delegated tasks, including repairs and compliance, as needed
• Assist in managing the asset team’s response to complaints, ensuring prompt resolution and communication
• Support financial management by verifying invoices and assisting Asset Managers in financial tracking
• Provide excellent customer service and administrative support across the Assets team
• Liaise with internal teams to coordinate service delivery and contribute to continuous improvement initiatives

Closing Date: 30^th May 2025

Interviews Date: Week Commending 9^th June 2025

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.