About the role

We are looking for a Partnership Coordinator – (1 post) to join our Supported Housing Team. This role is based as a home based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

This post will lead, develop and manage key relationships with managing agents, commissioners and other external partners and internal teams for Supporting Housing.  Leading a team of Supported Housing Specialists, you will manage individual colleagues’ performance and development to enable them to deliver a high performing day to day housing and tenancy management to tenants living in Onwards Supported Housing properties.

You will manage service delivery of the daily operation of the supported housing service by driving performance to meet key performance indicators and developing policy and procedures ensuring regulatory standards and best practice.  This will ensure the specific needs of each supported housing scheme is managed to include all housing management functions – voids and allocations, ASB, customer engagement, compliance, and risk.  Working collaboratively with our neighbourhood and property teams you will ensure supported housing schemes are integrated into our neighbourhood and investment plans.

You will build and maintain a network of external partnerships including Local Authority commissioning teams, CCG’s and NHS to enhance supported housing services, acting as an ambassador for the organisation, and an advocate for Onwards customers internally and externally.

What are we looking for?

it is essential you have experience of leading and developing a team with diverse workstreams to a high level of performance and customer satisfaction.  You experience will demonstrate your ability to represent Onward professionally at strategic meetings and develop partnerships in each local authority area.  Therefore experience of supported housing and/or housing management functions including compliance, managing risks to minimise exposure and managing complex budgets including contract management in relation to a supported housing context is essential.

What you can expect from us

We offer a competitive salary (of £36,750 per annum), a generous annual leave entitlement of 31 days plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.

We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go.   You will be provided with all the ICT working equipment to enable you to undertake your role.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.